If payment arrangement letters are not printing check the following: Has the payment arrangements parameters (system control menu - payment arrangements) been set up to send reminders and/or late lett...
You can access the letter code (system control menu – letter codes) to display the number of letters printed for the month and year for a specific letter code You can access a total of all letters pri...
If you try to delete a letter code (system control menu – letter codes) and there are accounts with the letter code pending on the F10 screen the system assumes you want those letters to go out so the...
Standard letters: A standard letter is a letter that is available for all companies. You only have to set up the letter format system control (letter text) once in the system. To activate a standard l...
There is a system control file called letter control by user on the system control menu 2 that can be used to Allow only specific letters to be requested by the user Do not allow specific letters to b...
Letters are normally grouped by letter code and sorted by the debtor's zip code within that letter code. In general, you will have a spool file for each letter code, with all the letters within that s...
If a letter has been requested, but it has not been printed or documented on the system as being generated, check the following: Was the account on the letter failed report? This will indicate the rea...
Look at the letter failed report, which is produced during the nightly, to see if the letter code has failed and review the description as to why they are failing Are post-dated check letters getting ...
By default, any account with an inactive close code will be omitted from a linked letter. (Note: an A in allow in contact series or allow as selected letter will send on an inactive close) If you need...
If all the contact series letters were not printed, first check these items: Check if the contact series has completed. If the contact series sequence on the 2nd detail screen is 9 the series is compl...