Requested Letter is not Printing

If a letter has been requested, but it has not been printed or documented on the system as being generated, check the following:

• Was the account on the "letter failed" report? This will indicate the reason why the letter was not printed
• Check the letter translation tables (system control menu) to verify that the letter was not stopped based on the client, state, collector code or description code 
• Check to see if the letter was stopped based on a close code (system control menu – close codes) 
• Check to see if the letter was stopped based on whether the account is legal/pre-legal accounts (system control menu – letter codes)
• Check to see if the letter was stopped based on the age of an account (system control menu – letter codes)
• Check to see if the letter was stopped based on the fact that the letter was previously printed (system control menu – letter codes)
• Check to see if the letter was stopped based on a discription code, or a close code omitting it from a linked balance. (system control menu – letter codes F7 for "Letter Control Specifications")
• In the case of contact series letters-check to make sure the field "send with phones" has a "Y" in it (system control menu - contact series definition)
• In the case of selected letters-only 2 selected letters can be generated at the same time. Check to see if more than 2 were requested

Keywords - Article Letters Article Letter artcle contact series