The Balance is Printing on the Letter Incorrectly or as Zero Even Though There is a Balance on the Account

This is usually caused when the letter is a linked letter, using linked balance merge codes and the account or accounts qualify for 1 of the below:

Check the letter code system control options fields below and compare them to the accounts

Omit from linked balance if within ___ days from placement
                                                         
Do not include in linked balance with description codes  
                                                    active close codes 

You should also check to make sure you have allowed enough spaces for the merge code on the letter format

Is this a Reg-F letter, and if so is the client Reg-F information setup correctly?  

There are many different balances which can be printed on a letter. These include individual account balances, legal balances, linked balances, payment arrangement amount due etc. So, it is important to select the merge code that matches the specific balance you need for the letter.

• To print linked balances, the option on the letter code (system control menu – letter codes) must be selected
• If an incorrect balance is printing on letters, it is usually because an incorrect merge code was used or you are using one of the features that omits specific balances from linked balances.
• Review the letter format and merge codes, and test the letter after making the necessary changes.

Keywords - Article Letters Article Letter Balance