SYSTEM CONTROL MENU 1 TOPICS

Category description:

Collector Work Groups
1. Using the Smart Code Feature Change Worker Code Using Work Group Code
I-Load
1. I-Load File Names
2. No accounts are appearing on the edit report
3. Error message “Call to CHARBALANC ended in error”
Right Party Contact Module
Complaint Module
1. Complaints Module
Client Group Information (Help)
Client Help Codes
1. Client-Level Help for Collectors
Smart Codes
1. Smart Code ? logic - PATIENTAGE
2. Smart Code ? logic - PROCTYPNEWB
3. How To Determine What Program/Option Applied a Smart Code During The Nightly Processing
QCat Codes
1. The QCat Code on the Account Detail Screen is Different than the One on the F10 Audit Notes Screen
2. ** QCats - Definition, Training and Documentation **
3. System Generated QCats
Account Linking Parameters
1. Linking: Setup, How Accounts link, why accounts did not link, Reports, and other information
2. Linking and Possible Linking Report Warnings
3. Social Security Numbers that are Ignored by the Linking System Controls
Medical/Insurance Options
1. Medical Billing Options - Facilities
2. File Names for the Medical Billing Options
3. Updating Insurance Billing ICD10 Code Table From a File
I-Score
1. Score Fields in Smart Code Question Mark logic that only considers the individual account score
I-Skip
1. I-Skip - Definition and Documentation
2. I-Skip Facts
3. Recommendations for Skip Tracer's Smart Codes
Payment Arrangements
1. Payment Arrangement - Bypassing minimum installment amount
2. Queues and Accounts with Scheduled Payments
3. No valid cases or accounts paid in full message when entering payments
Contact Series
1. Contact Series: An automated series of letters and/or dialer phone calls training and documentation
2. Unified Communications Strategy - Using Email, phones, Text, and VoAPPS to drop messages
3. Disaster Areas: Halt Smart Code & Contact series, Letters , and work calls.
Keysmail
1. Keyesmail Error
2. User ID not Authorized to Access Mailbox Keyesmail
3. Activating Keyesmail on RMEx
Utility Menu Options
1. ** Utility Menu Options - Definition, Training and Documentation **
2. Changing Existing Area Codes on Accounts
Purge
1. Reports That Include Purged Data
2. Display File Status
3. Account did not Purge but it Appears to Qualify
Balance Types
1. ** Balance Types - Definition, Training and Documentation **
2. SC-0153 Required Information was not Entered
3. SC 0089 Code must be Blank, P, I or 0-9
Smart Code Series Options
1. ** Smart Code Series - Definition, Training and Documentation **
2. Presenting an Account to be Worked while in a Smart Codes Series
3. Retroactive Smart Code Series
State Options
1. Statute of Limitations For Working an Account
2. ** State Options - Definition, Training and Documentation **
3. State Options, the Fields “No Working Before _____ or After____” are Being Ignored.
I-Script
1. ** I-Script - Definition, Training and Documentation **
2. List of Fields Available for I-Script
System Parameters
1. Stopping phone calls based on special circumstances
2. ** System Parameters - Definition, Training and Documentation **
3. Warn or Alert a User Entering in a Payment
Company Information
1. ** Company Information - Definition, Training and Documentation **
2. Special Data Library Field
Announcements
1. ** Announcements - Definition, Training and Documentation **
2. Duplicating Announcements to All Companies
3. Broadcasting Announcements
Regular and Contact Series Dialer Options
1. ** Regular and Contact Series Dialer Options - Definition, Training and Documentation **
2. Regular Accounts did not go to the Dialer
3. Contact Series Accounts did not go to the Dialer
Close Codes
1. Zero balance but not closed with a PIF (Paid in full) close code 1 - How can that happen?
2. Description that appears on Status Report if using a Secondary Close Code
3. Characters that Cannot be Used as Close Codes
Data Extract
1. Select Payments from Data Extract
2. File is not Going to PC Folder using Data Extract
3. ** Data Extract - Definition, Training and Documentation **
Account List for Audit
1. Account List for Audit - Using a Smart Code to Find Accounts Using the Field “Decision met on S/Code”
2. Account List for Audit - Apply smart codes, temporarily move accounts, review or print
System Security
1. Creating a New User
2. User Cannot Access Work Map
3. Allowing Access to Change Existing Credit Card Information
Letters
1. Letter Merge Code Symbols (¬ and <): To left justify or to force letter text to stay in place
2. The Letter Failed Report and reasons a letter did not go out
3. Positioning the Consumers Name and Address to Show Through a Standard Number 9 Window Envelope
Merge Codes
1. Base W11-W20 Merge Codes
2. Base W41-W50 Merge Codes
3. Merge Codes That Apply to Both the Old Payment Arrangements and the New Payment Interface
Letter Translation Tables
1. Letter Translation
2. Sending Letters in States You have Stopped Letters using Letter Translation
3. Stopping all Letters or sending only one Letter to a Specific State including Disaster Areas
Description Codes
1. Dialer Hold Accounts are Going to Dialer
2. Preventing Users from Accessing Specific Accounts
3. Description Codes: Controlling Users Actions, Give Warnings, as well as Preventing the DC From Being Added Or Removed (Manually or by Smart Code)
Time Wizard
1. Running Time Wizard Reports
2. Ending Time for User is Not Accurate
3. Clearing an agent in Time Wizard
ACat Codes
1. ** ACat Codes - Definition, Training and Documentation **
Close Codes for Changing Primary Accounts
1. Processing the Close Codes for Changing Primary Accounts on Existing Database
2. ** Close Codes for Changing Primary Accounts - Definition, Training and Documentation **
3. Information that is not Moved/Copied from the Existing Primary Account to the New Primary Account
Custom Menus
1. Mnemonic Names for Creating Custom Menus - System Control Menu 4 Options
2. ** Custom Menus - Definition, Training and Documentation **
3. Setting up Access to a Whole Menu for Custom Menu Feature
Financial Codes
1. ** Financial Codes - Definition, Training and Documentation **
Prime Rate
1. ** Prime Rate - Definition, Training and Documentation **
Account Status Codes
1. ** Account Status Code - Definition, Training and Documentation **
Local Zip Codes
1. ** Local Zip Codes - Definition, Training and Documentation **
Post Dated Checks
1. Post Dated Checks
Payment/Adjustment Codes
1. Write Off Account Balance with Adjustment Codes
2. ** Payment Transaction Codes - Definition, Training and Documentation **
3. ** Adjustment Codes - Definition, Training and Documentation **
Zip Codes
1. ** Zip Codes - Definition, Training and Documentation **
Returned Mail
1. Processing Returned Mail using Special code
2. ** Returned Mail - Definition, Training and Documentation **
Cost
1. ** Cost - Definition, Training and Documentation **
Location Codes
1. ** Location Codes - Definition, Training and Documentation **
Cell Phone Scrubbing Options
Other Phones
1. ** Other Phones - Definition, Training and Documentation **
Dynamic Scores
Events
1. Events
2. Applying a Smart Code within a Sub Event without Presenting the Smart Code Window to the User
Account Crawler
1. Account Crawler - Days to Wait at End of Company
Time Tracker
1. Time Tracker