Quantrax clients have the option to increase the maximum abandon rate to 20%, up from the standard maximum of 5%. The increased abandon rate is not supported in prior releases. Clients can download a...
You do not want to use retries when running campaigns that call all numbers. * this bogs down the campaign * high risk of leaving multiple messages for the debtor in the same day Keywords - Article IT...
AMD (Answering machine detection) may not be a good choice when you have set up a campaign to call home then work numbers and have taken the option 'immediate retry of next number'. The chance of leav...
Increase abandoned rate The ability to increase the abandoned rate up to 20% is available with version 10.4 (or greater). An updated to your license key is needed to use this feature. Please request a...
Dialer issue: There is a connect on an account in predictive. Shortly thereafter the same account is called again and the live call is presented to an agent. If this is occurring and you are dialing m...
Campaign Manager-Calling Multiple Phone Numbers-Retry Controls Campaign Manager-Calling Multiple Phone Numbers-Retry Controls Treat retry management as total for all numbers: Calls ...
Wait for retries to become due is not recommended as you could have agents waiting for a long time for a connect. In essence you could be calling a bunch of no answers and busies and never get a conne...
Rebuild queue option in I-Tel This option was originally intended to move accounts selected for a campaign to the mini queue file but this process is handled through the account list for audit, specia...
Operational Parameters on the general tab in campaign manager Enable retry management – If you want to try non connects (busies – no answers) more than once, you will need to check this field. ...
The overall maximum retries pertain to any outcome that is classified that is not checked as a not present. (you will see a no in the not present column. The not present maximum retries only pertains...