Managing Campaigns

• Campaign Manager-A Campaign has Fields that are Showing as Blanks that should not be Blanks

  There are a couple of reasons that a campaign may show blank fields. If the fields appear blank when the campaign is started or stopped: The ODBC connection has been broken This will occur if the pass...

• Account in a Mini Queue File (Campaign) but did not get called by the Dialer

  (length 01.39 mins) Phone number is on do not call list Time zones Campaign was ended before all accounts were called Filters are being used in the campaign The account was worked before the dialer ac...

• Campaign will not Start - Campaign Immediately Goes to Ended

     (length 01.54 mins) When you try and start a campaign, it immediately goes to ended and on the campaign manager, you see an error: Failed to open the DATA SOURCE 'DSN=Itel;UIDITELODBC;PWD=quantrax ...

• Campaign has Ended but did not Send a Message to the Agents

  If a campaign finishes (goes to zero accounts remaining) and does not send a message to the agents that the campaign has ended it means the “end of list behavior” is not set up on the I-Tel server.   ...