Start a conversation

Campaign Manager - End of List Behaviour on the General Tab

Wait for retries to become due is not recommended as you could have agents waiting for a long time for a connect. In essence you could be calling a bunch of no answers and busies and never get a connect.

 

 

 

Stop Campaign – This is the recommended option. You can always restart the campaign at a later time and tray all the accounts that were not connects.  (must have a “Y” in the fields “restart control option and Leave non connects eligible for recalls” in the campaign on the I-series.

 

 

 

Accelerate retries then stop campaign – Again this feature is not recommended as it could cause your agents to have long wait times.  However, this feature is preferred over “Wait for retries to become due”.

 

Keywords - Article ITel Campaign

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Kailer@key2recovery.com

  2. Posted

Comments