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Campaign Manager - End of List Behaviour on the General Tab

Wait for retries to become due is not recommended as you could have agents waiting for a long time for a connect. In essence you could be calling a bunch of no answers and busies and never get a connect.




Stop Campaign – This is the recommended option. You can always restart the campaign at a later time and tray all the accounts that were not connects.  (must have a “Y” in the fields “restart control option and Leave non connects eligible for recalls” in the campaign on the I-series.




Accelerate retries then stop campaign – Again this feature is not recommended as it could cause your agents to have long wait times.  However, this feature is preferred over “Wait for retries to become due”.


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