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Disaster Areas: Halt Smart Code & Contact series, Letters , and work calls.

For disasters or other reasons you need to halt:

  • Smart code series (May show on the account with blank sequence)
  • Contact Series (May show on the account with blank sequence)
  • Letters 
  • Work call
  • Area Code option keeps accounts from going to work queues. 

Within the RMEx State options there are options to take these stop them by: 

  • State
  • Zip code
  • Area Code

You will find this option from System Control Menu 2> State options> F7> "State/Area Code Warnings and special Zip Codes"

NOTE: Once the situation is resolved, by undoing the settings created in the Disaster Area controls, RMEx will resume processing any actions that were halted.



keywords: Contact Series Disaster area

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