This option can be found in the I-Tel menu, option 16. I-Tel system control options then option 5. Phone number maintenance options. Within this option (screen shot attached) you will have the followi...
Disposition by phone type became available in release RMEx 2.2 - Prior to 2.2, a smart code could have been applied to an account based on the disposition code. However, we did not apply a smart code ...
The agent status (through campaign status viewer) shows different colors for the columns presented. The indicators are: Averages - blue indicator Time per hour - yellow indicator Time in last state - ...
For managing time zones, you must contact MelissaData.com and purchase the FONE*DATA product. We recommend that you purchase the 1 year subscription. Once you have this product, please review the arti...
There may be some confusion with regard to the DNC list and how accounts with a number on the DNC list are presented... The SCCQUE file gets created in the nightly. This is a file of accounts eligible...
The dialer server may throw this error. “unlodctr.exe failed to initialize. click ok to term” This appears to be caused by the system not being able to handle the alert monitor closing down or startin...
For details on purchasing MelissaData updates please read article Purchasing the MelissaData Time Zone and Area Code Files. Download the FONE*DATA files from MelissaData. Make sure you check the READM...