Account is not Being Sent to the Dialer

There are several reasons an account may not be sent to the dialer: 

• Account is not eligible to be worked so it is not in account processing (see account processing topic - account is not appearing in account processing) 
• Account has been worked 
• Account has a non-dialer QCat or description code on it 
• Account was selected by another queue consolidation 
• Queue consolidation needs to be reviewed to see if it was set up properly
• There is not a "Y" in the system parameter option - field "auto-dialler installed (Y)"
• The account is being deleted from the work queue by the disaster area rules
• The I-Tel dialer code is not populated on the UserID

If an account is eligible to be worked, the audit notes screen (from the account detail screen, F11-notes, F10-audit notes) will display the following: 

• User ID - The user ID associated with the account 
• Type - Processing type associated with the account 
• QCat - Qcat associated with the account 
• T/Frame - Time frame associated with the account 
• Recall - Recall info on the account 
• Worked? - An upper case “Y” means the account has already been worked today, a lower case "y" means the account is in the process of being worked and a lower case "t" means the account has not yet been worked due to the time zone
• I-Tel Q - The I-Tel Q name that the account is in

Keywords - Kbase Queue Consolidation Kbase Dialer