Client Consolidations

• Queue Consolidations By User and Client, and the order they are Processed including - what is "First pass"?

  Queue Consolidations allow you to select accounts by client, or by user ID, and move them to another Processing Type, QCat and Time Frame to make it easy for that account to be found and worked. The o...

• Queue Consolidations by Client Code May Not Be Selecting the Amount of Accounts Expected.

  IF you run a Queue Consolidation by Client, and are not selecting as many accounts as you think you should, this may be because the consolidation is NOT looking at ALL the accounts in the linked group...

• The Omit and Include QCat Options on Queue Consolidations

  The below options on the queue consolidation features use the QCat that appears in the account processing information box located on the F10 audit notes screen. This QCat may not be the QCat that appe...

• Account is not Being Sent to the Dialer

  There are several reasons an account may not be sent to the dialer:  Account is not eligible to be worked so it is not in account processing (see account processing topic - account is not appearing in...