Isolated Issue: If you find that you have IVR agents in a campaign and should be dialing but isn't you likely have a setup issue. If your IVR agents are stuck in not ready status in the campaign statu...
The dialer console is a web interface that provide the ability to: Assign scripts to campaigns Create and schedule virtual agents Kill/reset agents and move IVR agents Monitor campaign activity This c...
Use this link to view documentation on managing I-Tel services - Softdial contact center (dialer services). http://support.quantrax.com/kb/SupportWebinars/August2012/ItelServices/ItelSvcs_080112.pdf ...
If you have recently updated your internet explorer to version 9, you may have noticed that you are unable to load the dialer console. If you are running internet explorer 9, the following changes nee...
IVR campaign Disposition code 33 is applied when a message is left on an answering machine. Disposition code 106 is applied when you get a live connect and the script is played in its entirety. Dispos...
This can be done provided that the PBX can handle the modified extension number supplied by the dialer. Conceptually, this is how it works: A call is transferred from IVR to an extension *101 PBX read...
IVR Scripter Server - Use the task manager on the I-Tel server and manually stop the process called Ivrscripter.exe. If you are using scripter2 server, then stop the process ScripterEngine.exe. Keyw...