Components of Dialer Services

Use this link to view documentation on managing I-Tel services - Softdial contact center (dialer services). 

http://support.quantrax.com/kb/SupportWebinars/August2012/ItelServices/ItelSvcs_080112.pdf

The following topics are covered:

• Namespace server
• CallGem dialer and ACD engine
• Campaign manager server
• Scripter2server
• IVR scripter server
• Scheduler
• Workflow server
• Recording server
• Recording monitor
• Softdial webserver
• Http SDMP bridge server
• Tenant provision server
• Softdial telephony gateway server

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Keywords - ITel Services