The Balance is Printing on the Letter as Zero Even Though There is a Balance on the Account

This is usually caused when the letter is a linked letter, using linked balance merge codes and the account or accounts qualify for 1 of the below:

Check the letter code system control options fields below and compare them to the accounts

Omit from linked balance if within ___ days from placement
                                                          
Do not include in linked balance with description codes  
                                                    active close codes 

You should also check to make sure you have allowed enough spaces for the merge code on the letter format

Keywords - Article Letters Article Letter Balance