Part 5 Handling Disputes Objections

Handling Disputes Objections

The attached document will cover:

• Understanding how to flag accounts in RMEx for various types of disputes
• or objections
• Warning users that an account is being disputed or has an objection when
• the account is displayed
• Closing accounts automatically based on its status
• Moving an account from an agent to a supervisor
• Notifying and providing account information to your client when an
• account is being disputed or has objections
• Adding an attorney on the account, how mail is handled when there is an attorney