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Message SC 0347 Reversal can not be Matched or Payment was Reversed

This error/warning message appears when reversing a debtor payment using the “client ref” field



  1. Check to make sure you have entered the original posting date correctly and if not, correct it and try again
  2. Check to see if multiple payments were posted on the same day 
  3. Check the account to make sure the transaction has not already been reversed


NOTE: If account qualifies for number 2 or 3, you will need to manually enter the reversal for each balance type and/or linked account


NOTE: If the date is correct, there were no other transactions posted on that day and the transaction has not already been reversed, contact support.



Keywords - Kbase Payments Accounts Kbase Payment Accounts

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