This error/warning message appears when reversing a debtor payment using the “client ref” field
- Check to make sure you have entered the original posting date correctly and if not, correct it and try again
- Check to see if multiple payments were posted on the same day
- Check the account to make sure the transaction has not already been reversed
NOTE: If account qualifies for number 2 or 3, you will need to manually enter the reversal for each balance type and/or linked account
NOTE: If the date is correct, there were no other transactions posted on that day and the transaction has not already been reversed, contact support.
Keywords - Kbase Payments Accounts Kbase Payment Accounts