The time wizard reports can be ran by: Date range Employee number Employee category Supervisor code Keywords - Kbase Reports Kbase Report Time Wizard...
User did not log out of all sessions properly A user cannot X out of a session or let a session time out They must log out If this happens a supervisor must manually correct the log out time before th...
To clear an agent that can't sign into Time Wizard, you have to do a DFU on SCEMPTM file in SCDATA and fix either the Start or End time or delete the whole record. Client must supply employee number a...