I-Tel Recording Monitor: This multimedia will walk you though using the I-Tel Recording Monitor, including finding recorded calls between the user and the consumer, and how to listen to, and download...
Call blending with preview agents: Call blending is only applicable while the agent is in predictive or progressive. Otherwise all of their IB calls will roll over to their second extensions. Addition...
Things to look for: 1) Is the agent in the huntgroup - Check the hunt group on the I-Series 2) Is the agent available- They agent must F7 all the way back (Hit enter when the window is displayed askin...
The agent is in not ready status if: They made a preview call while in a predictive campaign They are in preview and sitting on the heartbeat Keywords - Kbase ITel Agent...