With the number of calls that agents make throughout the day, it would be very intuitive and easy for agents to have access to summaries of the calls they made to clients. Keeping notes and referring to recordings can only take you so far and also can take time. And time is money.
As a system that has always been using AI and intelligent systems to push forward the collections industry, we have brought in an AI to help the agents take a quick look at the calls they made.
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