COMPANY RELATED TOPICS

• Managing Company Performance

• Miscellaneous Company Information

Popular in COMPANY RELATED TOPICS

1. RMEx Shortcuts

2. Adding Collections and Fees to the Dashboard

3. Creating a New Company Code

4. Statistics by Company

5. ** Company Duplication Options - Definition, Training and Documentation **

CREDIT REPORTING TOPICS

• Managing Credit Reporting Files

• Managing System Controls

• Managing The Accounts

Popular in CREDIT REPORTING TOPICS

1. Credit Reporting Flag Definitions

2. Flagging an Account for Credit Reporting

3. Reasons an Account Would not be Reported to the Credit Bureau

4. Creating a Credit Reporting File

5. Credit Reporting Closed Accounts

GRAPHICAL USER INTERFACE ( The GUI )

• Connectivity

• Troubleshooting

Popular in GRAPHICAL USER INTERFACE ( The GUI )

1. RMEx Accessing the GUI: Troubleshooting, Clearing Cache and History, and tips

2. GUI How to have more than one session of RMEx at a time (Multiple Sessions) In Chrome or Internet Explorer

3. GUI and Internet Explore: Fixing issues and reviewing compatiblity mode and plugins.

RMEx, I-SERIES AND TECHNICAL OPERATIONS

• Printers and OutQs

• Managing Files and Programs

• Field Information

• Operating System Messages

• Managing Connectivity

• Managing Jobs

• Managing the Operating System

• Hardware

• SQL

• Program Error Messages

• Encryption/Decryption

Popular in RMEx, I-SERIES AND TECHNICAL OPERATIONS

1. Commonly Requested File Names

2. How to Transfer a File to the I-Series (AS400) from a PC using FTP from a Windows command box

3. Send a Spool File and Reports to a Local PC Printer Using IBM Client Access

4. How to Get Detailed Information about all the Field Names for a Specific File

5. Printing out a Data File

I-TEL RELATED TOPICS

• Licensing

• Managing Time Zone Logic

• Managing Phone Numbers

• Right Party Contact Console (RPC)

• Managing Campaigns

• Managing Agents

• Managing the IVR

• Recordings

• System Controls

• Hardware and Software Maintenance

Popular in I-TEL RELATED TOPICS

1. Updating the MelissaData Time Zone FONE DATA Files

2. Disposition by Phone Type - RMEx 2.2

3. Smart code to stop calls for the day

4. Phone Number Maintenance Option

5. Agent not Receiving Inbound Calls on their 2nd Extension

MONTH-END AND YEAR-END PROCESSING

• Month-End

• Year-End

Popular in MONTH-END AND YEAR-END PROCESSING

1. Month End Processing

2. Multiple Client Reports Option on Month End Processing Menu

3. Year End Processing

4. Stats Affected by Posting Payment Transactions in Between Month-end and Year-end Processing

NIGHTLY AND BACKUP PROCESSING TOPICS

• Managing Backups

• Managing Nightly Processing

• Nightly Processing Messages

Popular in NIGHTLY AND BACKUP PROCESSING TOPICS

1. Nightly Processing Steps

2. Steps of the Nightly Processing in Release 8.26 and Newer

3. Starting Nightly Processing

4. Incorrect Julian Date

5. Delaying the Second Part of Nightly Processing

PAYMENT PROCESSING TOPICS

• Payment Entry and Posting

• Processing Credit Cards

• Processing Direct Checks and Post Dated Checks

• Miscellanious Payment Reports

Popular in PAYMENT PROCESSING TOPICS

1. Multiple Ways to Batch Credit Card Payments

2. Multiple Ways to Batch Post Dated Checks

3. Credit Card Processing

4. Reversing a Debtor Payment Transaction

5. Direct Checks and Post Dated Checks Facts

QUEUE CONSOLIDATIONS

• Client Consolidations

• User Consolidations

• Special Transfers

• Queue Consolidations general

Popular in QUEUE CONSOLIDATIONS

1. Queue Consolidations By User and Client, and the order they are Processed including - what is "First pass"?

2. The Omit and Include QCat Options on Queue Consolidations

3. Account is not Being Sent to the Dialer

4. Queue Consolidations by Client Code May Not Be Selecting the Amount of Accounts Expected.

5. Accounts that are Omitted from the Account Processing Special Transfers Feature

SYSTEM CONTROL MENU 1 TOPICS

• Collector Work Groups

• I-Load

• Right Party Contact Module

• Complaint Module

• Client Group Information (Help)

• Client Help Codes

• Smart Codes

• QCat Codes

• Account Linking Parameters

• Medical/Insurance Options

• I-Score

• I-Skip

• Payment Arrangements

• Contact Series

• Keysmail

• Utility Menu Options

• Purge

• Balance Types

• Smart Code Series Options

• State Options

• I-Script

• System Parameters

• Company Information

• Announcements

• Regular and Contact Series Dialer Options

• Close Codes

• Data Extract

• Account List for Audit

• System Security

• Letters

• Merge Codes

• Letter Translation Tables

• Description Codes

• Time Wizard

• ACat Codes

• Close Codes for Changing Primary Accounts

• Custom Menus

• Financial Codes

• Prime Rate

• Account Status Codes

• Local Zip Codes

• Post Dated Checks

• Payment/Adjustment Codes

• Zip Codes

• Returned Mail

• Cost

• Location Codes

• Cell Phone Scrubbing Options

• Other Phones

• Dynamic Scores

• Events

• Account Crawler

• Time Tracker

Popular in SYSTEM CONTROL MENU 1 TOPICS

1. Resetting a Password for a Disabled User ID

2. Linking: Setup, How Accounts link, why accounts did not link, Reports, and other information

3. Options used when Purging Accounts

4. The Letter Failed Report and reasons a letter did not go out

5. Account List for Audit - Apply smart codes, temporarily move accounts, review or print

SYSTEM CONTROL MENU 3 TOPICS

• User-Defined Windows

Popular in SYSTEM CONTROL MENU 3 TOPICS

1. User-Defined Window ( UDW ): A place to Store Additional Information on an Account

SYSTEM CONTROL MENU 4 TOPICS

• FTP Module

Popular in SYSTEM CONTROL MENU 4 TOPICS

1. FTP Module and Job Processing